退款政策
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
我們有30天的退貨機制，您在收到商品30天內都能申請退貨。
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
商品保持當初販售時的狀態並保有原包裝即符合退貨標準，另外退貨時請出示發票或是購買證明以表示是在白龍遊戲購買此商品。
To start a return, you can contact us at wdgtaiwan@gmail.com. Please note that returns will need to be sent to the following address: 1F., No. 64, Zhongshan Rd, Taoyuan District, Taoyuan City, 330025
如欲退貨，請先透過白龍遊戲的email帳號聯繫我們wdgtaiwan@gmail.com。請注意退貨需協助將商品寄回此地址：330025桃園市桃園區中山路64號1樓。
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
若符合我們的退貨標準並接受退貨，我們將會給您退貨運送標籤，並同時附上如何寄回包裹的說明。貼心提醒您，若無事先向我們申請退貨而將商品寄回，我們將不予以接受。
You can always contact us for any return question at wdgtaiwan@gmail.com.
您如果有任何關於退貨的問題，隨時都能透過此wdgtaiwan@gmail.com來聯繫詢問我們。
Damages and issues 商品損壞或有問題
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
請在收貨時檢查您訂購的商品，如果商品有缺陷、損壞或您收到錯誤的商品，請立即與我們聯繫，以便我們評估問題並改正。
Exceptions / non-returnable items 特例與無法退還的商品種類
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
請注意某些類型的商品不能退貨，例如訂製產品（特殊訂單或客製化商品）。我們也不接受危險材料、易燃液體或氣體的退貨。如果您對特定商品有任何疑問或疑慮，請聯繫我們。
Exchanges 換貨
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
確保您得到想要的東西的最快方法是退回您擁有的物品，一旦退貨被接受，請單獨購買新物品。
European Union 14 day cooling off period 歐盟14天商品猶豫期
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
儘管有上述規定，如果商品運往歐盟，您有權在 14 天內以任何理由無故取消或退回您的訂單。如上所述，您的物品必須與您收到時的狀態相同，未磨損或未使用過，帶有標籤，並且處於原包裝狀態，您還需要出示發票或購買證明。
Refunds 退款
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wdgtaiwan@gmail.com.
我們會在收到並檢查您的退貨後通知您，並告知您退款是否獲得批准，如果獲得批准，您將在 10 個工作日內透過原始付款方式自動獲得退款。請注意您的銀行或信用卡公司也可能需要一些時間來處理和過帳退款。如果自我們批准您的退貨後已超過 15 個工作日，請再次透過 wdgtaiwan@gmail.com 聯繫我們。